by Fraser Henderson | Apr 18, 2023 | Frontpage
We tend to think participation is “the act of taking part in, or sharing in something”. The term is one which implies an active rather than a passive process – so perhaps it should be triggered from the bottom up as well as top-down. Empowering communities to demand...
by Fraser Henderson | Apr 11, 2023 | Frontpage
Many people would describe change management as a linear process – a curve of denial, frustration, depression and eventual integration. However, consultation and engagement professionals will know first-hand that change has many more layers. Good change management...
by Fraser Henderson | Mar 27, 2023 | Frontpage
The attention economy is the collective human capacity to engage with the many elements in our environments that demand mental focus. The term reflects an acknowledgement that the human capacity for attention is limited and that the content and events vying for that...
by Fraser Henderson | Mar 13, 2023 | Frontpage
Building a Net Zero society is going to zap a lot of consultation and engagement energy. That is, if we want to do it justice. Forget the ban on plastic straws, that was easy. Delivering real behavior change, such as a new low emissions zone, is demonstrably...
by Fraser Henderson | Mar 3, 2023 | Frontpage
Most people would agree that there is a difference between consultation and engagement – an idea supported by plenty of official guidance which distinguishes between the two. That said, there has always been an argument that engagement is an integral part of...
by Fraser Henderson | Feb 27, 2023 | Frontpage
A common problem with consultation and engagement exercises is the relay of information or facts. For example, a health service may talk about changing A&E to an urgent/emergency care model but fail to define what A&E did in the first place. Getting this...
