Delivering big conversations

Delivering big conversations

The recent launch of change.nhs.uk promises to be ‘the biggest ever conversation about the future of the NHS’.  But don’t be fooled – big conversations are not entirely new, in-fact “thebigconversation.org” conducted an 18-month consultation...
Getting noticed in a noisy world

Getting noticed in a noisy world

Visibility is so important in a noisy world.  And there is nothing worse than people coming forward at the end of a consultation claiming they knew nothing about it.  Worse still, few public bodies who consult on a regular basis have any cash resources for boosting...
Growing community voices

Growing community voices

Tenant voice has been in the spotlight recently with the new report from the public enquiry being published.  Whilst the bar has been raised on standards since then, top-down consultation is still lacking when it comes to pooling tacit knowledge and conversing with...
How to create a citizen-centric culture

How to create a citizen-centric culture

One thing is for sure, if you’re about to embark on a system reset and develop a citizen centric culture then everybody needs to be in. While a policy refresh might help, the underpinnings of any approach should be to develop the appropriate values in the people that...