Getting noticed in a noisy world

Getting noticed in a noisy world

Visibility is so important in a noisy world.  And there is nothing worse than people coming forward at the end of a consultation claiming they knew nothing about it.  Worse still, few public bodies who consult on a regular basis have any cash resources for boosting...
Growing community voices

Growing community voices

Tenant voice has been in the spotlight recently with the new report from the public enquiry being published.  Whilst the bar has been raised on standards since then, top-down consultation is still lacking when it comes to pooling tacit knowledge and conversing with...
How to create a citizen-centric culture

How to create a citizen-centric culture

One thing is for sure, if you’re about to embark on a system reset and develop a citizen centric culture then everybody needs to be in. While a policy refresh might help, the underpinnings of any approach should be to develop the appropriate values in the people that...
Lay of the land

Lay of the land

We’ve been busy looking at every local authority website across the UK to try and determine how public consultations are presented. The results vary from very organised to virtually nonexistent – with just over half of local authorities just listing...
Eyes wide open at the post-consultation phase

Eyes wide open at the post-consultation phase

This article was kindly written for ACEP by Andy Mills (a seasoned consultation and engagement professional) The robustness of plans needed after a consultation has concluded is easily underestimated.  It’s quite the tragedy if an otherwise robust dialogue phase is...