The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
We are looking for a passionate and experienced Engagement Manager to join the new central engagement team to play a key part in delivering the engagement strategy of the National Data Resource (NDR) programme and ensuring the programme operates as the trusted strategic partner.
Working in partnership with a range of stakeholders is essential to ensuring we understand, listen, and respond to needs. We work in collaboration with health boards and trusts, public bodies, Welsh Government, social care and community services, academia, industry, and the public, and you’ll be responsible for ensuring DHCW effective engagement. As Engagement Manager, you’ll be responsible for managing appropriate platforms, processes, and resources to share intelligence and learning across the organisation, increasing awareness, credibility, and influence with a range of stakeholders.
You will support the NDR Programme to work with openness and transparency, developing effective strategic partnerships, networks, and forums to enable successful collaborative working ensuring NHS Wales national digital systems and services are coproduced to benefit users and patients. Working as part of the Engagement Team you will be responsible for designing and delivering a strong portfolio of engagement services and activities in line with DHCW’s engagement strategy and organisational aims and objectives and make improvements to approaches where needed.
Main duties
Working in the NDR Programme, you will be responsible for delivering engagement activities with relevant stakeholders, forums and networks to ensure that the programme is able to lead, respond and influence appropriately. As a highly skilled communicator you will support delivery of strategic partnerships, managing complex and often competing priorities, and negotiating and influencing successful outcomes.
Using your experience and knowledge you’ll develop and implement appropriate engagement methodologies and tools, and manage the delivery of a stakeholder management system, providing specialised advice and training for engagement practices to colleagues across the organisation.
You will be familiar with receiving, analysing and responding to contentious or highly sensitive information and responding appropriately to ensure relationships are maintained and strengthened. You’ll need to be confident in designing and delivering engagement activities, including too large and senior groups of people, and provide credible leadership for colleagues to support development of engagement plans across the NDR Programme.
This role requires a proactive and passionate individual, able to work autonomously in a complex environment, and highly focused on achieving results.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
Stakeholder Engagement
- As part of the Engagement team be responsible for the delivery of the DHCW Engagement strategy and plan to ensure that all our systems and services are coproduced with users and patients, and we understand, listen and respond to stakeholders appropriately.
- Provide expertise and leadership in engagement methodology and tools, providing advice and support to colleagues and partners.
- Design and deliver a varied and complex portfolio of engagement activities to support delivery of the National Data Resource programme and ensure we operate as a trusted strategic partner.
- Support the development of an engagement toolkit, and the design and implementation of procedures and best practice ensuring DCHW engagement is inclusive and compliant, and informed by leading practice and research.
Partnership Management
- Develop and nurture key relationships for DHCW, ensuring successful delivery of joint plans including with delivery partners, national bodies and organisations, commercial organisations and others as identified through stakeholder mapping.
- Lead and manage the delivery of regular engagement mechanisms to gather stakeholder intelligence and feedback to inform our future working and delivery of digital services and solutions.
Management and Leadership
- Develop and deliver training materials to support DHCW staff around stakeholder engagement.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/ or Knowledge
Essential criteria
- Educated to Masters Degree level or equivalent experience, including practical knowledge and experience of methods and approaches as they relate to public, patient, staff and stakeholder engagement
- Evidence of further higher-level development – education and/or training and CPD
- Highly developed in-depth specialist knowledge and experience of engagement techniques, approaches, and procedures, and managing partnerships and operating in complex ecosystems.
- Understanding of healthcare issues and current policy agenda for NHS Wales.
- Knowledge and expertise on the various tools and techniques of engagement including traditional, innovative, and online engagement methods, tools and techniques
- Detailed knowledge of the legislation governing formal engagement and consultation
Desirable criteria
- Evidence of further development – education/training
- Experience and knowledge of digital systems and solutions within health and care sector
Experience
Essential criteria
- Experience of developing and delivering engagement activities across a range of stakeholder groups including service users, national bodies and organisations, patients and public, policy leads, commercial partners and others, to inform and shape organisational working.
- Confident and experienced in developing and managing stakeholder relationships, dealing with competing priorities and negotiating and influencing to drive successful outcomes.
- Sound judgement and decision making involving highly complex facts or situations.
- Excellent organisational skills. Able to manage complex workloads, multitask in complex, sensitive and highly-demanding environments.
- Ability to work well under pressure, prioritise workload and meet deadlines
- Proven experience of working with and leading teams across departments and organisational boundaries to drive and deliver outcomes
- Proven experience in developing new processes and procedures and evaluating and improving to deliver greater levels of success.
- Demonstrated knowledge of DHCW work and the development and delivery of digital systems and services across health and care in Wales.
Aptitude and Ability
Essential criteria
- Excellent interpersonal skills, with ability to develop and maintain effective working relationships across multifunctional teams.
- Ability to communicate both orally and written, conceptually detailed and complex information effectively and professionally with a wide range of individuals at all levels within the organisation and externally.
- Excellent organisations skills. Ability to work well under pressure, prioritise workload and meet deadlines