by Fraser Henderson | Jan 12, 2025 | Frontpage
This year is likely to be tougher than ever – public bodies are faced with the challenge of faster, better, leaner whilst facing reorganisation and extraordinary budget squeezes. Moreover, in-depth debate is needed about the ingenuity of proposed solutions...
by Fraser Henderson | Nov 16, 2024 | Frontpage
On face value the Post Office is embracing a stronger culture of consultation and engagement. There is the promise of stronger postmaster engagement in the running of the business after the Horizon scandal and a new postmaster panel will be established to enable...
by Fraser Henderson | Oct 25, 2024 | Frontpage
The recent launch of change.nhs.uk promises to be ‘the biggest ever conversation about the future of the NHS’. But don’t be fooled – big conversations are not entirely new, in-fact “thebigconversation.org” conducted an 18-month consultation...
by Fraser Henderson | Oct 5, 2024 | Frontpage
Visibility is so important in a noisy world. And there is nothing worse than people coming forward at the end of a consultation claiming they knew nothing about it. Worse still, few public bodies who consult on a regular basis have any cash resources for boosting...
by Fraser Henderson | Sep 11, 2024 | Frontpage
Tenant voice has been in the spotlight recently with the new report from the public enquiry being published. Whilst the bar has been raised on standards since then, top-down consultation is still lacking when it comes to pooling tacit knowledge and conversing with...
by Fraser Henderson | Jul 17, 2024 | Frontpage
One thing is for sure, if you’re about to embark on a system reset and develop a citizen centric culture then everybody needs to be in. While a policy refresh might help, the underpinnings of any approach should be to develop the appropriate values in the people that...
