Stakeholder Insights Officer

We’re looking for a passionate Stakeholder Insights Officer to join our External Affairs and Stakeholder Engagement team! The Stakeholder Insights Officer will be responsible for gathering, analysing, and reporting on stakeholder feedback and engagement data to ensure data-driven decision-making supports the successful delivery ED3 and other key projects and initiatives.

The External Affairs and Stakeholder Engagement team is accountable for all the company’s engagement activities, ensuring stakeholders, customer groups, and other interested parties are informed and engaged in National Grid’s business activities. The team are accountable for ensuring a robust engagement strategy that satisfies the regulator’s requirements for ongoing stakeholder engagement and will take the lead on the design and delivery of the company’s ED3 customer and stakeholder engagement programme – the largest ever engagement exercise the company will have ever undertaken that will be critical to securing a multi £bn investment plan for the future.

This role is based out of our Castle Donington, Bristol or Warwick office, and we’d hope to see you at least two days per week but you’re welcome to be in the office more often if that would work best for you. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!

What You’ll Do

• Support the delivery of an industry leading stakeholder engagement campaign for the company’s ED3 price review, making sure customers and stakeholder insights are gathered and used to support a robust business plan that secures support from the regulator.
• Collect, analyse, and interpret stakeholder feedback and engagement data from various sources in the NGED business area, including surveys, public consultations, and meetings.
• Provide regular reports and insights to the Stakeholder Engagement Manager and wider Corporate Affairs Leadership team, highlighting key trends, risks, and opportunities.
• Design and implement stakeholder surveys and feedback mechanisms to gather qualitative and quantitative data.
• Create dashboards, visual reports, and presentations to effectively communicate insights to internal stakeholders.
• Support the planning and execution of stakeholder engagement activities by providing data-driven recommendations.
• Support the wider External Affairs and Stakeholder Engagement team to engage with regional and national stakeholder groups to raise awareness of NGED’s strategic priorities and capture insights and input to support the business in the delivery of its business plan objectives and future planning.
• Monitor and evaluate stakeholder satisfaction and engagement levels, aspiring to develop industry leading engagement standards.
• Keep abreast of stakeholder developments across the region and monitor how other DNOs and industry partners are engaging with stakeholders, benchmarking and adapting NGED’s approach to ensure our leading position is maintained.
• Work in close partnership with the Public Affairs team to support and deliver direct engagement with political and local authority stakeholders, combining efforts where appropriate but always ensuring alignment and consistency of message.
• Support the planning and execution of stakeholder meetings, site visits, public consultations, community forums and any other NGED engagement related function as the wider team may require.
• Contribute to the development of materials for emerging issues and ensure consistent, timely communication with stakeholders.

What You’ll Have

• A Degree/Postgraduate Degree level is preferred.
• Experience in data analysis, stakeholder insights, or research, preferably within the energy, utilities, or infrastructure sectors.
• Ability to synthesize large volumes of information and identify key trends and insights.
• Proficiency in data visualization tools (e.g., Power BI) and Microsoft Office Suite.
• Knowledge of stakeholder engagement principles and best practices.
• Experience in designing and conducting surveys, focus groups, and other data collection methods.
• Strong written and verbal communication skills, with the ability to present data and insights clearly to diverse audiences.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Self-starter with the ability to work independently and manage competing priorities.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one